If FAKTS got something wrong, tell us. This page explains how to report an error, how reports are handled, and what happens to confirmed corrections. The same route is available on every result surface (check, media report, site report, source profile, certificate), so you can file a report from exactly where you saw the mistake.
How to report an error
Use the "Report an error" action on any result surface, or file one right here from this page. A short message is enough; an email is optional. If you can point to a source that contradicts the verdict, that is the fastest path to a correction.
How reports are reviewed
Every report reaches a person. Reports move through four states: open, reviewing, resolved, and declined. Resolved means the verdict was changed, or the sources were updated, or the result was re-run and the new outcome is now live. Declined means the report was read and, on review, the original verdict stands; declines are recorded, not silently dropped.
What happens to a confirmed correction
- The affected verdict is updated, and the timestamp on the result changes so anyone can see it was corrected.
- Where a certificate was issued on the old verdict, the certificate is marked accordingly. Seals affected by the correction are re-computed and, if the site no longer meets the seal band, the seal is revoked.
- The correction is logged. FAKTS does not quietly overwrite past readings; the version history is part of the record.
What we ask you to include
- Which page you were on, or the share ID of the result if you have it.
- Which claim you think is wrong, in a few words.
- A source that supports your correction, if you have one.
What we do not need
We do not need your identity to accept a correction. An email is helpful only so we can reply if the report needs a clarification, and only if you volunteer it. Reports are rate-limited by a hashed IP address and are not tied to any account.
Contact
If you would rather write, send the details to yes@rizzgroup.org and reference the URL of the result. See also the nonpartisanship and editorial standards page.